Instructions for Students:
Step 1:
Your Chromebook is broken!!
Don't Panic! If you try to fix it on your own, it will probably get worse.
Let your Teacher, Library Technology Specialist (LTS) or Technology Staff know as soon as you notice something is wrong.
Accidents happen to all of us; especially kids. The Technology Team is here to help you get back to learning as soon as possible and have seen all kinds of damaged devices. Our job is to get them fixed.
Step 2:
Fill out the damage report form.
Your LTS or Technology Staff can help you if you have questions.
Please fill out all the requested information including what happened.
We need to know what went wrong to have the device repaired.
You are responsible for your Chromebook - if it was damaged by another student we need to know who that student is or you will be liable.
Step 3:
You will be assigned a Temporary Loan Device
Make sure to remove your stylus and any personal items (photos, notes, stickers, etc.) from your assigned device when you turn it in. We cannot guarantee that you will get them back.
Please be careful with your loaner.
Depending on the damage to your assigned device it may take several weeks for your Chromebook to come back. Be patient.
If something happens to your loaner make sure you report it right away.
Step 4:
Your Chromebook will be returned to you after all repairs are completed.
You will be notified by a Teacher, LTS or Technology Staff to exchange your loaner for your assigned Chromebook.
Please complete the process as soon as possible. You will need to return your loaner in order to pick up your repaired device.
Remember to swap out your stylus when you get your assigned device back.
Information for Parents:
Notifications
Parents will be notified via email when your student submits a device for repair. The notice will provide you with the student's explanation of what happened to the device. We will also let you know whether or not our records indicate that you have purchased insurance for the device.
Damaged devices are collected by technicians weekly. We make every effort to notify parents as soon as possible; however if the device needs to be reviewed by staff or there is a high volume of breakages emails can be delayed.
If you have any questions about how the damage occurred or your insurance status, please reach out to the Technology Department as soon as possible.
Insurance
The Technology Department strongly recommends that Middle School and High School families purchase insurance for student devices. If you opt-out of the insurance program you will be responsible for the cost of any repairs to your student's device.
If you purchase insurance, a claim will be submitted on your behalf. Most claims are approved and resolved quickly.
Please contact the Technology Department as soon as possible if you have any questions about insurance coverage.
Billing
Families who purchased insurance will not receive a bill for repairs unless a deductible is required. Deductibles are assessed when a second or subsequent damage incident occurs.
Families without insurance will receive a bill for the cost of repairs when the cost of the repair is determined (simple repairs) or when all repairs are complete (repairs involving multiple components).
The Technology Department offers a payment plan if requested prior to the due-date of the original invoice.
Important Terms in the repair process:
Accidental Damage:
Damage that occurs due to unintended events. This includes most drops, spills, devices that are accidentally sat or stepped on, devices squashed in backpacks, lockers or car doors, and everything else that happens when you least expect it.
This is the most common type of incident.
All accidental damage is covered by insurance, if purchased.
Warranty Repair:
Damage that occurs through no fault of the user when a component fails for no reason.
This is rare and is usually determined by the Technology Team or an LTS.
There is no charge to a family for a warranty repair.
Rework:
When a device repair fails within 60 days of completion and no other accidental damage has occurred.
This may be caused by a bad replacement part.
There is no charge to a family for a rework.
Intentional Damage:
Damage that is caused willfully or intentionally by a student or is the result of serious foreseeable negligence.
Intentional damage is always billed to the perpetrator and is NOT covered by insurance.