Damaged Device Procedure

Instructions for Students:

Step 1:

Your Chromebook is broken!!

  • Don't Panic! If you try to fix it on your own, it will probably get worse.

  • Let your Teacher, Library Technology Specialist (LTS) or Technology Staff know as soon as you notice something is wrong.

  • Accidents happen to all of us; especially kids. The Technology Team is here to help you get back to learning as soon as possible and have seen all kinds of damaged devices. Our job is to get them fixed.

Step 2

Fill out the damage report form.

  • Your LTS or Technology Staff can help you if you have questions.

  • Please fill out all the requested information including what happened.

    We need to know what went wrong to have the device repaired.

  • You are responsible for your Chromebook - if it was damaged by another student it must be reported or you will be liable.

  • Make sure to remove your stylus and any personal items from the device when you turn it in. We cannot guarantee that you will get them back.

Step 3

You will be assigned a Temporary Loan Device

  • Please be careful with your loaner. It may have been used by many other students.

  • Depending on the damage to your assigned device it may take several weeks for your Chromebook to come back. Be patient.

  • If something happens to your loaner make sure you report it right away.

Step 4

Your Chromebook will be returned to you after all repairs are completed.

  • You will be notified by a teacher or technology staff to swap out your loaner for your assigned Chromebook.

  • Please complete the process as soon as possible. You will need to return your loaner in order to pick up your repaired device.

  • Remember to swap out your stylus or you may not get it back.

Information for Parents:

Notifications

Parents will be notified via email when your student submits a device for repair. The notice will provide you with the student's explanation of what happened to the device. We will also let you know whether or not our records indicate that you have purchased insurance for the device.

Damaged devices are collected by technicians weekly. We make every effort to notify parents as soon as possible; however if the device needs to be reviewed by staff or there is a high volume of breakages emails can be delayed.

If you have any questions about how the damage occurred or your insurance status, please reach out to the Technology Department as soon as possible.

Insurance

The technology Department strongly recommends that Middle School and High School families purchase insurance for student devices. If you opt-out of the insurance program you will be responsible for the cost of any repairs to your student's device.

If you purchased insurance, a claim will be submitted on your behalf. Most claims are approved and resolved quickly.

There are specific timelines for the purchase of insurance.

Please contact the Technology Department as soon as possible if you have any questions about insurance coverage.

Billing

Families who purchased insurance will not receive a bill for repairs unless a deductible is required. Deductibles are assessed when a second or subsequent damage incident occurs.

Families without insurance will receive a bill for the cost of repairs when the cost of the repair is determined (simple repairs) or when all repairs are complete (repairs involving multiple components).

The Technology Department will extend a payment plan to any family that requests one prior to the due date of the bill.

Important Terms in the repair process:

Accidental Damage:

Damage that occurs due to unintended events. This includes most drops, spills, devices that are accidentally sat or stepped on, devices squashed in backpacks, lockers or car doors, and everything else that happens when you least expect it.

This is the most common type of incident.

All accidental damage is covered by insurance, if purchased.

Warranty Repair:

Damage that occurs through no fault of the user when a component fails for no reason.

This is rare and is usually determined by the Technology Team or an LTS.

There is no charge to a family for a warranty repair.

Rework:

When device repair fails within 60 days of completion and no other accidental damage has occurred.

This is sometimes caused by a bad replacement part or other failure.

There is no charge to a family for a rework.

Intentional Damage:

Damage that is caused willfully or intentionally by a student or is the result of serious foreseeable negligence.

Intentional damage is always billed to the perpetrator and is NOT covered by insurance.